Privacy Policy

Last Updated: 15 August 2025

Smartcart ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform and services ("Service"). By accessing or using Smartcart, you consent to the data practices outlined in this policy.

1. Information We Collect

We may collect the following types of personal information from users:

• Personal Information: Name, email address, phone number, delivery address, and payment details when creating an account or placing an order.
• Transaction Information: Details about your purchases, including the products ordered, amount paid, and delivery preferences.
• Usage Information: Data about how you interact with our platform, such as browsing history, IP address, device type, and operating system.
• Location Information: With your permission, we may collect information about your location to enhance the delivery experience.

2. How We Use Your Information

We use your personal information for various purposes, including:

• Order Processing: To process and deliver your orders efficiently.
• Account Management: To manage your account and provide customer support.
• Service Improvement: To analyze usage patterns and improve our platform.
• Marketing & Communication: To send you updates, promotions, and information related to our services, provided you have given consent.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

• Service Providers: Companies that assist us in running our business, such as payment processors and delivery partners.
• Legal Obligations: Authorities if required by law, such as for fraud prevention or legal proceedings.

4. Data Security

We take data security seriously and use various technologies to protect your information. These measures include encryption, secure server infrastructure, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Data Rights

You have rights regarding your personal information, including:

• Access: Request a copy of the information we hold about you.
• Correction: Correct any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data, subject to legal requirements.
• Objection: Object to the use of your personal data for marketing purposes.

To exercise these rights, please contact us at support@smartcart.in.

6. Cookies and Tracking

Smartcart uses cookies and similar technologies to enhance user experience and track website performance. Cookies help us remember your preferences and provide personalized services.

7. Data Retention

We retain your personal information as long as necessary to provide our services, fulfil legal obligations, resolve disputes, and enforce agreements.

8. Governing Law and Jurisdiction

This Privacy Policy and any disputes arising out of it shall be governed by and construed in accordance with the laws of India. You agree that any legal action or proceeding shall be brought exclusively in the competent courts of Panaji, Goa.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a new effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@smartcart.in.